What information do we hold?
Your first name and surname.
Your address details.
Your telephone no’s.
Your email address.
Why do we gather the information that we hold?
The data is necessary for when you obtain a quote from us and when you enter into a contract with us.
The processing of the data is necessary for us to be able to contact you with regard to information where there is a legitimate interest to do so.
To identify you when you contact us.
Who we might share your information with and for what purpose.
We do not share any of your information for marketing purposes.
We will only use your name as a reference to our suppliers when ordering materials for your goods.
If we are using a courier to deliver your goods we would only give them your name and address.
We do use google analytics to collect standard internet log information and details of visitors behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow google to make any attempt to find out the identities of those visiting our website.
The cookies on our website provide anonymised tracking data to google analytics and to make your browsing a better experience.
These are the cookies we set on our site:
|Whose cookie||Name||Type/Expires||Purpose||More information|
|Google Analytics||_ga||Persistent Cookie +2 years||These Google Analytics cookies are used to collect information about how visitors use our site, which we use to help improve it. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We do not collect full IP addresses.||Click here for an overview of privacy at Google|
|Google Analytics||_gid||Persistent Cookie +24 hours||As above||As above|
|Google Analytics||_gat_gtag_UA_109583068_1||Session Cookie||As above||As above|
In addition to the above we use a few additional essential cookies for core functionality and security. We do not disclosed these for security reasons.
All individuals have rights under the data protection legislation, which are listed below.
You can request all the personal data that we hold on you.
You have the right to contact us to request this using one of the contact methods below. We will review this and provide you with the information we have at the earliest opportunity, however if the request is complex, we will contact you within 30 days to explain this.
The right to rectification if your personal data is incorrect or incomplete.
The right to request that your personal data is removed or deleted where there is no legal basis or compelling reason for us to hold your data.
The right to restrict the processing of your data.
You have the right to request that the processing of your personal data is restricted in circumstances such as when you contest the accuracy of the data or when the processing is unlawful.
The right to obtain and reuse your personal data for your own purpose across different services or organisations if this is technically viable.
The right to lodge a complaint about the processing of your personal data with a supervisory authority.
The relevant supervisory authority is the information commissioners office (ico), please visit their website which advises you of the best method to contact them, www.ico.org.uk
To exercise any of your rights mentioned above or with any specific queries on the personal data we hold on you, please contact us by post or email using the details below
3 Unit B
Goldenhaye Industrial Estate,
Cricket St Thomas
How long do we keep your information for?
We will not keep any persoal data longer than necessary for the legal purposes that we are processing it. To determine the appropriate retention period for personal data. We consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
We are committed to protecting your privacy and our responsibilities regarding security of personal data very seriously.
We rely on technical back up like most business.Our website and email are hosted and managed by AG Signs & Print.
It prevents others changing data that is being sent.
We have firewalls and internet security which prevents unauthorised people from gaining access to your data.
Access to our internal system is restricted to username and password users only.
The data is backed up and held in a secure manner whilst ensuring that the data is easily accessible by the customer for access purposes if required.